To continue, choose the pickup method

Why the present document

The present document describes how personal data of users are processed in this website. Data are processed in compliance with lawfulness and fairness requirements, in compliance with the applicable regulations and adopting proper security measures to protect data.

Data will be retained for the time required to achieve the purposes of the processing and in compliance with the applicable regulations.

This privacy policy is also intended as a summary notice, pursuant to Regulation (EU) 2016/679 to users of web services of this website to protect personal data that may be accessed electronically on:

………………..

the opening page of this website.

This privacy policy is strictly referred to the present website, not for other websites that users may access by clicking on the relevant links. These websites are independent data controllers (save as for the Company websites) and therefore reference must be made to the relevant policy.

This privacy policy is also based on the recommendation n. 2/2001 that the European Data Protection Authorities – i.e., members of the Working Group set up in line with article 29 of the directive 95/46/EC – adopted on 17 May 2011 to identify a series of minimum standards on online collection of personal data, in specific procedures, time limits and nature of data. Data controllers are required to provide users with the relevant information when they visit their web pages irrespective of the aims of the access.

The server hosting the website is located at Tier 1 DataCentre located at Madliena, Malta, EU

Please, read all relevant privacy policies in this website.

Type of processed data and processing procedures

We inform you that the data will always be processed by illycaffè to comply with an obligation imposed by law, regulation or legislation and to enforce or defend a right of illycaffè. illycaffè may disclose data to public authorities, courts, police, lawyers/attorneys, post offices/shippers, if necessary.

Navigation Data 

IT systems and software procedures of this website, in the framework of their regular operation, acquires some personal data whose transfer is implicit in the use of Internet communication protocols.

These data are not collected with a view to linking them to their holders. However, these are data that, by their very nature, with processing and cross-reference with data of third parties, may identify users.

This data category includes IP addresses or domain names of computers of users visiting the website, URI (Uniform Resource Identifier) addresses of required resources, the time of the request, the method used to send the request to the server, the size of the obtained file, the numeric code on the reply to status of the server (sent, error, etc.) and other requirements of the operative system and the IT environment of users.

These data are used by illycaffè with the exclusive aim of collecting anonymous statistical information on the website use and to supervise its smooth operation, and they are deleted immediately after processing. Data may be used to determine any liability in the event of IT crimes against the website or, in general, against the Company.

Data may be processed on paper, manually, with IT and electronic means (therefore, illycaffè may file data both on paper and IT support).

Data that users provide on a voluntary basis

The optional, explicit and voluntary sending of communications to the addresses of illycaffè S.p.A. (if there is not a special form that must filled out, including references to the relevant privacy policies) requires illycaffè to acquire the sender's address for the relevant reply as well as other personal data included in the communication (or in the relevant attachments). In this event (without forms that must filled out, including references to the relevant privacy policies), provision of data is not mandatory. However, should data or the relevant address not be provided, the relevant request cannot be fulfilled. By sending of communication, the sender authorises illycaffè to process data with a view to fulfilling the relevant requests.

illycaffè may process data, whether on paper or on IT support, both manually and with other IT or electronic means.

Depending on services requested, users are in any case advised to familiarise themselves with the contents of specific privacy statements as may be found in the various sections of the site

Data Controller and Data Protection Officer 

The Data Controller is illycaffè S.p.A, having its registered office in via Flavia 110, in Trieste, ph. +39.040.3890.111, fax +39.040.3890.490, e-mail: infoprivacy@illy.com. There is also a Data Protection Officer available at the email address dpo@illy.com and at the addresses of the Company.

Rights

We inform you that the GDPR allows the data subject to request to the Data Controller (at the contacts mentioned above) full access to personal data and its correction, cancellation or limitation of the processing and to object to the processing, in addition to exercising the right to data portability, as well as other rights provided for by Chapter 3 of the GDPR, including that of revoking consent, where envisaged: the revocation of consent does not affect the lawfulness of the processing based on the consent given before the revocation.

Complaints 

The data subject can always lodge a complaint with the Italian Data Protection Authority, whose references can be found on the website www.garanteprivacy.it.

Legal Basis

The legal basis is provided by the fulfilment of legal obligations (Italian and European laws) as well as the legitimate interests of the Data Controller in the relationship with the user. Furthermore, for the purposes for which consent is provided, the legal basis is the consent itself. 

Notice and Disclosure Scope

No data from the web service (i.e., the above navigation data) may be notified or disclosed (except for notification to the judiciary or the police, if required).

The data may be disclosed on behalf of illycaffè, each for own role, to all subjects delegated by illycaffè (staff in charge of public relations also external to the Company, IT staff that can also carry out tasks of system administrators, also external to the Company, trainees, staff of Data Processors, persons in charge of the specific area to which a request is made, site management staff also external to the Company) and Data Processors (for example outsourcers in charge of mailing, administration and maintenance of servers, website administration). The list of Data Processors is always available by contacting the Data Controller

About persons in charge of data processing, please also refer to the specific information contained within the site depending on the required service.

The data provided by the user may be disclosed to the subjects for which there is an obligation pursuant to law or for legitimate interests such as to assert a right of the company; data may be disclosed to any carrier/freight forwarder for the dispatch of illycaffè material required; data may be communicated to the categories of persons eventually specified in the specific information in the various sections of the site.

Option to provide data and processing procedures

For a complete information on the processing of the data by illycaffè, we invite you to take vision of all the information contained within the various areas of application of the data and all sections of this privacy policy.

Definition of cookies

Cookies are small text files that are sent to your computer. 
 The site in question uses the following types of cookies:

Analytics cookies  

These are cookies that are used to keep statistics on the use of the site.

Analytics cookies are anonymised and not personally identifiable. They are listed below.

Technical cookies

Are used for the sole purpose of “carrying out the transmission of a communication over an electronic communications network, or as is strictly necessary, for the provider of an information society service for the information explicitly requested by the subscriber or user, to provide the service” (see art. 122, paragraph 1 of dlgs 196/03). The lawful basis for the processing of technical cookies is the legitimate interest of the site owner, in the interest of operating the site and possibly gathering statistics.

Illycaffè’s cookies are processed with electronic means.

How to delete Cookies

Most browsers allow you to reject/accept cookies. Below we present some practical information to disable cookies on major web browsers.

Chrome

1.      Select the top right icon to open the personalization dropdown menu

2.      Select More tools.

3.      Select Clear browsing data.

4.      In the box that appears, select “Cookies and other site and plug-in data,” and "Cached images and files.”

5.      On the menu box at the top, select "beginning of time" to delete everything.

6.      Select Clear browsing data.

Mozilla Firefox

1.      Go to 'Tools' in the menu bar

2.      Click on 'Options'

3.      Click on 'Privacy Tab'

4.      Click on "Clear Now"

5.      Select "Cookies"

6.      Click on "Clear Private Data Now"

Internet Explorer

1.      Select “Tools”

2.      Select “Internet Properties”

3.      In “General” tab select “Delete…”

4.      Select the option “Cookie”

5.      Select “Delete”

Safari

1.      Click Safari then Preferences. Click on 'Privacy.'

2.      Click on 'Details.'

3.      You will see a list of websites that store cookies. You can remove single sites by clicking the 'Remove' button and selecting a site. If you want to clear all cookies, click 'Remove All.'

4.      When you have finished removing sites, click 'Done.' 

How to browse without cookies

Google Chrome

1.      Select the top right icon to open the personalization dropdown menu

2.      Select “New Incognito Window”

Mozilla Firefox

1.      Select the top right icon to open the personalization dropdown menu

2.      Select “Select New Private Window”

Internet Explorer

1.      Select “Tools”

2.      Select “Safety”

3.      Select “InPrivate Browsing”

Safari

1.      Select the Gear icon to open the personalization menu

2.      Select “Private Browsing...”

3.      Click OK

Specific Notices

As already reported, this website includes other specific summary privacy policies in pages on services on request. Reference is hereby made to such privacy policies integrating this privacy policy.

Policy updated on 29^th October 2021.